Privacy Policy

Effective Date: August 6, 2024

Last Updated: August 6, 2024

Welcome to SmartMart! This Privacy Policy describes how SmartMart ("we," "us," "our") collects, uses, discloses, and safeguards your information when you use our app and services. Your privacy is important to us, and we are committed to protecting your personal data.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Personal Information:

  • Account Information: When you create an account, we collect your name, email address, phone number, and password.
  • Payment Information: For processing payments, we collect credit card numbers, billing addresses, and other financial details.

1.2 Transaction Information:

  • Order Details: We collect information about the items you purchase, delivery addresses, and transaction history.

1.3 Usage Information:

  • App Activity: We collect data on how you interact with our app, including search queries, pages visited, and time spent.
  • Device Information: Information about the device you use, including device type, operating system, and unique device identifiers.

1.4 Location Information:

  • Geolocation Data: We may collect your location data to provide you with delivery services and store locator features. This may be collected through GPS or other location-based technologies.

1.5 Communication Information:

  • Customer Support: We collect information you provide when you contact us for support or feedback.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide and Improve Services:

  • Process Transactions: We handle transactions and deliver orders efficiently.
  • Personalize Experience: We customize your shopping experience and recommend products.
  • Enhance Functionality: We work on improving app functionality and user experience.

2.2 For Communication:

  • Order Updates: We send order confirmations, updates, and promotional materials.
  • Support: We respond to your inquiries, requests, and support needs.

2.3 For Analytics:

  • Usage Analysis: We analyze usage patterns to enhance app performance and functionality.
  • Research & Development: We conduct research and develop new features based on user data.

2.4 For Legal Compliance:

  • Legal Obligations: We comply with legal requirements, including fraud prevention and tax reporting.
  • Terms Enforcement: We enforce our terms of service and resolve disputes as necessary.

3. How We Share Your Information

We may share your information under the following circumstances:

3.1 With Service Providers:

  • Third-Party Vendors: We share information with third-party vendors who assist with payment processing, order fulfillment, and customer support.
  • Analytics Partners: We use third-party analytics services to help us understand app usage and improve our services.

3.2 With Business Partners:

  • Supermarkets: We share necessary information with supermarkets to process orders and provide delivery services.

3.3 For Legal Reasons:

  • Compliance: We may disclose your information to comply with legal obligations or protect our rights and interests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transition.

3.4 With Your Consent:

  • Marketing and Promotions: With your explicit consent, we may share information with third parties for marketing and promotional purposes.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction:

You can access, update, or correct your personal information through your account settings or by contacting us directly.

5.2 Opt-Out:

  • Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
  • Location Services: You can disable location services through your device settings.

5.3 Data Deletion:

You may request the deletion of your personal information by contacting us. We will process your request in accordance with applicable laws.

6. Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

7. International Data Transfers

If you are accessing our services from outside your country, your information may be transferred to and processed in other countries. By using our services, you consent to the transfer and processing of your information in those countries.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SmartMart
Email: privacy@smartmart.com
Phone: +234 912 959 9467
Address: Ocean Center, Suite A3, First Floor, opposite Gudu District Library

Thank you for choosing SmartMart!

SmartMart is available for all devices

Our brand essence revolves around empowering our clients, giving them the whole shopping experience in the comfort of thier homes

* Available on all Android devices , Ios coming soon on App store

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As a cutting-edge online mall connecting supermarkets with savvy customers, SmartMart is committed to delivering exceptional value, convenience, and trust..